Shipping & Returns
How are panties.com products packaged?
Products are mailed in discreet packaging to ensure your privacy.
What are your shipping costs?
Panty-of-the-Month is shipped FREE of charge within the United States and Canada. Minimum shipping costs within the continental United States on all other items are: ground $6.90, 2-Day FedEx $14.95, and Overnight FedEx $24.95 Overnight FedEx. When you add an item to your shopping cart, a complete display of options and pricing will appear allowing you to make the most cost effective choice before submitting your order. We occasionally feature FREE SHIPPING days on our website for ground orders within the United States.
Do you ship products internationally?
Yes. Panties.com products are available for international shipping. Some countries are excluded due to the high incidence of credit card fraud.
Do you charge tax for shipping out your products?
Tax is only applicable for orders shipped to Iowa. If you ship your package to Iowa, a 7% sales tax is added to your order. We are not responsible for any international tax or custom charges that may be applied upon delivery if you reside in an area outside of the United States.
If she doesn't like it will my money be refunded?
Because we want you to be 100% satisfied with everything you purchase from panties.com, you may return any merchandise you find unsatisfactory within 60 days. Merchandise received after 60 days may only be exchanged if defective. If an exact replacement is not available, an appropriate substitute may be selected. Shipping and gift-wrap fees are not refundable. Simply mail any item you're not happy with to the address listed below: Sales of closeout merchandise are final and no returns will be accepted, so please be sure you choose the correct size and color when purchasing closeout items. These items are found on the close out menu option. Our phone number is: 1.800.505.6730
Printable order form:
If you prefer, you may pay by check or money order. Simply add all items you want to purchase to the cart and choose the desired shipping method. The cart will automatically calculate your shipping. Please add 7% sales tax for orders shipping to Iowa. Print out two copies of your cart page. Keep one for yourself, and send the second copy along with check or money order to: panties.com 402 North B Street Fairfield IA 52556 Orders paid by money order can be shipping right away. Orders paid by check will be held for 21 days. Please understand that we do not know when checks clear, we only know when they do not. It can take up to 21 days for the bank to notify us if a check does not clear.