FAQ's
SHIPPING:
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How are panties.com products packaged? What are your shipping costs? Do you ship products internationally? Do you charge tax for shipping out your products?
If she doesn't like it will my money be refunded? Because we want you to be 100% satisfied with everything you purchase from panties.com, you may return any merchandise you find unsatisfactory within 60 days. Merchandise received after 60 days may only be exchanged if defective. If an exact replacement is not available, an appropriate substitute may be selected. Shipping and gift wrap fees are not refundable. Sales of closeout merchandise are final and no returns will be accepted, so please be sure you choose the correct size and color when purchasing closeout items. These items are generally 50-70% off and can be found throughout the site. Step 1: Package the items to be returned and enclose instructions. Ship the package to: Step 2: Customer is responsible for return postage and for insuring your package to guard against loss or damage. (If you are returning a defective item or an item you were shipped in error, please Tip: Your local post office provides free boxes and envelopes if you use Priority Mail, You can usually reuse the container in which you received your order. For example, if you received your order in a plastic envelope, it can sometimes be turned inside out and then sealed with a piece of tape. Similarly, if you received your order in a box, you may reuse it as long as any old postage or address labels are covered or crossed out. Step 3We try to process returns as soon as they arrive. However, processing time depends on many factors. Some factors that may delay returns processing are:
If you request a refund:We'll either issue a credit to your charge card or send you a refund check, depending on how you originally paid for your purchase. Once we issue a credit to your charge card, allow 1-3 business days for it to be posted to your account. Shipping charges and gift wrapping charges are not refundable.If you request an exchange:We don't normally charge for shipping if the same style is being exchanged for a different size, but other exchanges are subject to standard shipping charges. If there is a balance due you, we'll either issue a credit to your charge card or send you a refund check, depending on how you originally paid for your purchase. If there is a balance owed, we will charge the same card you used for your original purchase or you can enclose a money order . You may contact us at:
PRODUCTS: What kind of products does the panties.com sell? Our flagship product, Panty-of-the-Month® is sold in 3, 6 or 12 month subscriptions. It has been profiled by CNN, MTV, USA Today, Playboy Magazine, The Wall street Journal and over 500 other newspapers, television and radio stations throughout the country. We specialize in gifts that men send to their sweethearts for Birthday, Anniversary, Christmas and Valentine's Day.
What are your customer service hours to place an order over the phone? How will the charge appear on my credit card statement? How can I check the status of an order? Why do individuals purchase panties.com? Please note shipping and gift wrapping are non-refundable. How much do you charge for shipping? Shipping for Panty-of-the-Month® is FREE in the US. For all other countries, shipping is $10-$30 per month, depending on the country. Minimum shipping for all other lingerie is $5.90 within the U.S. PLEASE CALL FOR PRICES on Canada and overseas shipping.
If she doesn't like it will my money be refunded? Always. If she is not completely satisfied with her first package, just return the first package for a full refund of your subscription. Please note shipping is non-refundable. What if the size I need is not listed? Designer lingerie is not always made in all sizes. If you don't see a size, it means the design is not available in that size. What if it doesn't fit? Not to worry. A size change request form is included with her first package. Can I select which months to send? You may choose the month her subscription begins, All Panty-of-the-Month® plans are consecutive months, 3, 6 or 12. Can I get a special greeting? Absolutely. Just ask and her first package will arrive with Happy Birthday or Happy Anniversary lettered in beautiful calligraphy -- absolutely free of charge! How is the subscription billed? The panty subscription -- 3, 6 or 12 months-- is billed to the credit card at one time. Or you may pay in advance by check or money order. Matching bras and garterbelts are optional add-on items, and are billed on a monthly basis. If I want the panty and bra combination, may I pay with a check? For the "and bra" combination, we accept Visa and MasterCard but not checks. How much do you charge for shipping? Shipping for Panty-of-the-Month® is free if shipped within the US. For all other countries, shipping is $10-$30 per month. PLEASE CALL FOR SHIPPING PRICES OUTSIDE THE U.S. Shipping starts at $5.90 for all other orders. |
